This article provides instructions for uploading diagnostic information to VMware support.
Note: Uploading diagnostic information is the same as uploading log files.
- Uploading using vCenter Support Assistant
- Uploading diagnostic information for VMware through the Secure FTP portal
- Uploading diagnostic information for VMware using FTP
- Uploading by email
- If there are several log files, VMware recommends that you create a single ZIP, TAR or TGZ file and upload that. The single file makes the process more efficient.
- If your files are larger than 2 GB, you must upload using the vCenter Support Assistant 5.1.1 or by using the FTP portal or the Secure FTP portal.
VMware vCenter Support Assistant is a free plug-in for VMware vCenter Server that creates and manages Support Requests and generates and uploads logs. It can also automatically collect diagnostic data about your environment and alert you to problems in your environment before they cause outages.
VMware vCenter Support Assistant 5.5 uses both FTP and best-effort HTTPS to transmit files to VMware. The transmission process is transparent to the user, and defaults to HTTPS for all uploads.
- Schedule regular collection from your environment and receive proactive alerts and recommended fixes.Schedule regular collection from your environment and receive proactive alerts and recommended fixes.
- Create new Support Requests.
- View and modify existing Support Requests.
- Generate, attach, and upload vSphere log bundle data to a Support Request.
- Upload other attachments, such as screenshots or diagnostic log information, from non-vSphere products to VMware Support.
Uploading via the Secure FTP portal
Uploading via the FTP portal
Note: You can send files up to 10 MB in size via email. Only use email to send screen shots and individual log files. Certain compressed file formats are filtered for security reasons.